Explore Newquay
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property
management
for holiday homes in
Newquay, Cornwall

 

 

 

service packages

As every client's request is different we have several levels of service packages available ranging from "Bronze" to "Bespoke" letting the client decide the level of involvement they have with their property. We know at Explore Newquay that flexibility is paramount to our clients in order to build successful relations. 

Bronze Package : 15% of the holiday let charge
We will advertise your property on the Explore Newquay website and several other leading directories in order to achieve optimum bookings.  We are responsible for customer liaison, enquiries, booking requests, confirmation of booking and payment.   All maintenance, yearly installation and appliance testing, cleaning, laundry, key collection, emergency call outs and Access Statements are the responsibility of the property owner.

Silver Package 20% of the holiday let charge
We will advertise your property on the Explore Newquay website and several other leading directories in order to achieve optimum bookings.  We are responsible for customer liaison, enquiries, booking requests, confirmation of booking and payment.  We will also coordinate key collection, provide a welcome information pack and complete each changeover.  Owners are responsible for all maintenance, yearly appliance and installation testing, laundry and renewals on the property.

Gold Package : 25% of the holiday let charge
We will advertise your property on the Explore Newquay website and several other leading directories in order to achieve optimum bookings.  We are responsible for customer liaison, enquiries, booking requests, confirmation of booking and payment.  We will also coordinate key collection, provide a welcome information pack and complete the changeover.   We will oversee all maintenance issues including yearly appliance and installation testing. 

Bespoke Package:
Tailored to your requirements.  Mainly used by clients who have their own website and booking system but need the property management as they live too far away to manage the property themselves.   

Fees:
There is a one off Registration Fee of £100.00 (this is non-refundable). This covers photography, the marketing and write-up of the property (which will be sent to you for full authorisation prior to going to print), and uploading of the property details on to the Explore Newquay website and booking system. 

Bronze: Our Responsibilities
15% of the holiday let charge
Bronze: Your Responsibilities
  • all administration
  • advertising
  • enquiries
  • bookings
  • money collection
  • cancellations
  • rebooking
  • late bookings
  • all maintenance and repairs
  • replacing broken/damaged items
  • changeover services
  • laundry services*
  • key collection
  • be available for emergency call outs
  • yearly installation testing
  • all renewals on the property
  • Access Statement**
Silver: Our Responsibilities
20% of the holiday let charge
Silver: Your Responsibilities
  • all administration
  • advertising
  • enquiries
  • bookings
  • money collection
  • cancellations
  • rebooking
  • late bookings
  • key holder service
  • changeover services
  • all maintenance and repairs
  • replacing broken/damaged items
  • laundry services*
  • be available for emergency call outs
  • yearly appliance and installation testing
  • all renewals on the property
  • Access Statement**
Gold: Our Responsibilities
25% of the holiday let charge
Gold: Your Responsibilities
  • all administration
  • advertising
  • enquiries
  • bookings
  • money collection
  • cancellations
  • rebooking
  • late bookings
  • laundry services
  • key holder service
  • changeover services
  • all maintenance and repairs including attendance at yearly installation testing
  • replacing broken/damaged items
  • be available for emergency call outs
  • Access Statement**
  • payment of all renewals on the property including yearly installation testing
  • payment for replacing broken/damaged items
*   Laundry services are available by Explore Newquay at an additional cost
** Required by VisitBritain if you wish to be star rated. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

© Explore Newquay 2008
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Explore Newquay, Salty Towers, 11 Pentire Road, Newquay, Cornwall, TR7 1NX
(t) + 44 (0) 1637 854368 (m) + 44 (0)7739 235410
(e) dawn@explorenewquay.com